Due to the COVID-19 outbreak and recommended safety measures, employees at Virtus Group are now working remotely from their homes. In the interest of protecting our staff and clients, we are suspending all in-person meetings at this time. However, employees have been set up with proper and secure IT infrastructure to ensure we continue to provide you with a high level of client service via email, phone calls, electronic file transfers, or any other electronic means necessary.
Due to the recommended safety measures we are encouraging and prefer our clients to send their documents electronically through this secure portal: Send Files. If this is not possible, please contact our office or your Virtus Group advisor and other arrangements will be made to obtain your information. Our offices will have reduced hours and will be open from 10:00 am - 3:00 pm Monday to Friday to accept deliveries.
We also ask that you please refrain from using text as a means of communication with your Virtus Group representative as a text message will not create a permanent record on file. If you send a text to your representative, they will respond via email.
Credit card payments are now accepted on our website here. Payments can also be made by cheque, online banking with any bank or financial institution or by calling our office with your credit card information.
As a reminder here are the links you can utilize at this time:
- Secure Document Transfer - here - If possible, we would suggest creating one PDF per taxpayer when scanning your documentation and label the PDF with the individual’s name. Scanned copies, PDF files or even quality photos of your tax information should all be submitted through this secure link.
- Virtus Group COVID-19 Resource Links - here - Regarding the 2020 Tax Season and Government Announcements to Support Individuals and Businesses. An update on the Temporary Wage Subsidy for Employers can be found on the COVID-19 Resources page under Support for Individuals and Businesses.
- Credit Card Online Payments to Virtus Group - here - A secure and easy way to pay your invoice with the amount, invoice number and client information details located on your invoice.